Question 1

What is email hosting?

Accepted Answer

Email hosting is a service that provides email servers and infrastructure to manage and deliver email communications. Unlike free email services, professional email hosting offers custom domain email addresses (yourname@yourdomain.com), enhanced security, larger storage, and reliable uptime for business communications.

Question 2

What's the difference between your HostMail plans?

Accepted Answer

Our HostMail plans differ in resources and features. HostMail Start (€0.42/month) includes 2 email accounts, 2 aliases, and 10GB storage - perfect for individuals. HostMail Advance (€0.83/month) offers 5 email accounts, 5 aliases, and 50GB storage for growing businesses. HostMail Pro (€2.08/month) provides 100 email accounts, 200 aliases, and 200GB storage for enterprise needs. All plans include the same security features and are billed yearly with 50% discount.

Question 3

Can I use my own domain with your email hosting?

Accepted Answer

Yes! All our HostMail plans support custom domain email addresses. You can either register a new domain through us or use an existing domain. We'll help you configure the necessary DNS records (MX, SPF, DKIM, DMARC) to ensure proper email delivery and security.

Question 4

What webmail interface do you provide?

Accepted Answer

We provide SOGo, a professional webmail interface that includes email, calendar, and contact management. SOGo offers mobile synchronization, CalDAV/CardDAV support, and works seamlessly across desktop and mobile devices. You can also use email clients like Outlook, Thunderbird, or mobile mail apps.

Question 5

How secure is your email hosting?

Accepted Answer

Our email hosting includes enterprise-grade security with ClamAV antivirus scanning, Rspamd spam filtering, SSL/TLS encryption, and automated Let's Encrypt certificates. We also implement fail2ban-like protection, regular security updates, and daily backups to ensure your email communications remain secure and private.

Question 6

What technologies power your email hosting?

Accepted Answer

We use enterprise-grade technologies including Postfix for mail transfer, Dovecot for IMAP/POP access, MariaDB for storage, Redis for caching, and Nginx for web services. Our stack includes 16 different technologies optimized for security, performance, and reliability, all hosted on European servers.

Question 7

Do you provide email migration services?

Accepted Answer

Yes, we offer assistance with migrating your existing email accounts to our HostMail service. We can help you transfer emails, contacts, and calendar events from your current provider. Contact our support team after signing up, and we'll guide you through the migration process.

Question 8

What is your uptime guarantee?

Accepted Answer

We provide a 99.9% uptime guarantee for our email hosting services. Our European servers are monitored 24/7 with automated failover systems to ensure maximum availability. In the rare event of downtime, we have systems in place to quickly resolve issues and maintain service continuity.

Question 9

Can I upgrade or downgrade my plan later?

Accepted Answer

Yes, you can upgrade or downgrade your HostMail plan at any time. Upgrades take effect immediately, and you'll only pay the prorated difference. Downgrades take effect at the next billing cycle. Our team can help you choose the best plan for your changing needs.

Question 10

What kind of support do you offer?

Accepted Answer

We provide 24/7 expert technical support via ticket system and live chat. Our support team specializes in email hosting and can help with configuration, troubleshooting, migrations, and any technical issues. Priority support is included with our HostMail Pro plan.

Question 11

Do you offer backups for email data?

Accepted Answer

Yes, we perform daily backups of all email accounts and configurations. Backups are retained for 30 days and can be restored upon request. We recommend also keeping local backups of important emails, especially for business-critical communications.

Question 12

What payment methods do you accept?

Accepted Answer

We accept various payment methods including credit/debit cards, PayPal, and bank transfers. All plans are billed yearly with the 75% discount applied. Prices shown are monthly equivalents for easier comparison, but billing occurs annually.

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